Customer Care Supervisor - Suddenlink (tyler, texas)
Company Description:
Job Description:
Customer Care / Call Center Supervisor ACCOUNT SERVICES / BILLING TECHNICAL SUPPORT SALES This position will:
- Manage, train and lead team of call center support agents, communicating best company policies and procedures to employees - Motivate and inspire team members to create and drive the customer experience - Handle and resolve escalated service issues and confirm appropriate follow through - Track weekly metrics and submit to management - Perform other duties as assigned Suddenlink Supervisors enjoy:
- Competitive salary plus incentive and bonus opportunities - Full and comprehensive benefit package, including medical, dental, vision, 401(k) - Opportunities for continued training and career advancement - Complimentary cable and internet, with discounted phone package worth over 200/month Position Requirements:
Position Requirements:
- HS diploma or equivalent, college degree preferred - 2 years of leadership experience required, Call Center experience strongly preferred - Excellent written and oral communication skills - Strong analytical and problem solving skills - Experience tracking daily, weekly, monthly and annual projected versus actual performance metrics - Highly:
motivated, results:
oriented and customer focused - Must be flexible with hours and days, although position will assign regular shifts - Spanish:
speaking a plus Essential Job Functions:
- Ability to read with full comprehension, write with grammatical correctness, and communicate verbally in a clear and concise manner - Near vision acuity required for extensive use of PC, calculator and reference materials:
reasonable accommodation available including expanded monitor size and assistive technology - Ability to perform repetitive motions of the wrist, hands and fingers to use a PC keyboard - Ability to sit or stand for extended periods of time Source:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Job Description:
Customer Care / Call Center Supervisor ACCOUNT SERVICES / BILLING TECHNICAL SUPPORT SALES This position will:
- Manage, train and lead team of call center support agents, communicating best company policies and procedures to employees - Motivate and inspire team members to create and drive the customer experience - Handle and resolve escalated service issues and confirm appropriate follow through - Track weekly metrics and submit to management - Perform other duties as assigned Suddenlink Supervisors enjoy:
- Competitive salary plus incentive and bonus opportunities - Full and comprehensive benefit package, including medical, dental, vision, 401(k) - Opportunities for continued training and career advancement - Complimentary cable and internet, with discounted phone package worth over 200/month Position Requirements:
Position Requirements:
- HS diploma or equivalent, college degree preferred - 2 years of leadership experience required, Call Center experience strongly preferred - Excellent written and oral communication skills - Strong analytical and problem solving skills - Experience tracking daily, weekly, monthly and annual projected versus actual performance metrics - Highly:
motivated, results:
oriented and customer focused - Must be flexible with hours and days, although position will assign regular shifts - Spanish:
speaking a plus Essential Job Functions:
- Ability to read with full comprehension, write with grammatical correctness, and communicate verbally in a clear and concise manner - Near vision acuity required for extensive use of PC, calculator and reference materials:
reasonable accommodation available including expanded monitor size and assistive technology - Ability to perform repetitive motions of the wrist, hands and fingers to use a PC keyboard - Ability to sit or stand for extended periods of time Source:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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