Customer Service

DAVADE WHITAKER 708 W. Harmony St., Tyler, Tx 75702 | (H) (903)830-7508 | (C) (903)830-2646| d.whitaker903@gmail.com Professional Summary Meticulous Customer Service Representative , excellent at juggling multiple tasks and working under pressure. Seeking an opportunity to continue undergoing a a career in Customer Service. Skills Exceptional communication skills Quick learner Strategic sales knowledge Effective leader Upselling techniques Skilled problem solver Consistently meet goals Customer service-oriented Organized Strong interpersonal skills Positive and upbeat Highly competitive Work History Assistant Store Manager 06/2010 to 05/2013 Murphy Oil – Tyler, Tx Communicated all store initiatives and promotions to customers to generate return business. Participated in physical inventory counts every time period. Organized store merchandise racks by size, style and color to promote visually appealing environment. Helped drive sales goals and achieve monthly quotas. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Restocked inventory ever month and reviewed cash operation data to verify proper replenishment. Collection Manager 05/2009 to 03/2010 Rent A Tire – Tyler, TX Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Built long-term customer relationships and advised customers on purchases and promotions. Participated in physical inventory counts every time period. Set up and explained new membership contracts. Reviewed collection reports to determine the status of collections and the amounts of outstanding balances. Added new material to file records and created new records. Executive Assistant Store Manager 11/2005 to 08/2008 Rent A Center – Tyler, TX Organized all new hire, security and temporary paperwork. Answered and managed incoming and outgoing calls while recording accurate messages. Reviewed collection reports to determine the status of collections and the amounts of outstanding balances. Set up new accounts, established customer credit, and set up payment methods. Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries. Answered customers' questions regarding products, prices and availability. Surpassed annual quota by 32%. Maintained friendly and professional customer interactions at all times. Overnight Stocker 06/2004 to 01/2005 Wal-mart – Tyler, TX Stocked shelves and supplies and organized displays. Organized racks and shelves to maintain the visual appeal of the store. Developed positive customer relationships through friendly greetings and excellent service. Answered questions regarding the store and its merchandise. Education High School Diploma: Chapel Hill High School - Tyler, Tx

  • ID#: 73461
  • Location: Tyler, TX , 75702

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